I have never understood why people call them selves a “tech” when calling Tech Support but moments later they are unsure what your talking about.. Example: Customer calls in with their “Tech” and are having issues getting online, when I asked the “tech” if the phone cable is plugged into the wall the answer I get is, “Well, there isn’t a plug on the wall big enough for the cable” !!!!!? Turns out he was attempting to plug the Ethernet (Cat-5) into a phone jack (RJ-11), which will never ever work.. Upon further investigation he hadn’t even checked to see if the phone cable was plugged in.
Here is a lesson (Free of charge I might add) in DSL Troubleshooting.
1. Make sure your DSL Router has power and has a green power light
2. Verify that your cables are correct, i.e. check the phone cable between the wall and the DSL router. Check it for faults or loose connections. At this point its wise to check to see if the DSL line has dial tone, simply plugging a phone into this line. Also, check the cable between your computer and this device or your LAN Router to ensure its plugged in on both ends.
3. Most DSL Routers will have a DSL light on them, in most cases (not all) that DSL light will be solid. If that light is slow flashing, unplug the power and wait 15 seconds, then plug the power back in. If after about 1 – 2 minutes your service isn’t working, call your support.
4. If the DSL light is solid, there might be an Internet light (depending on the router and the type of service you have, this light might be off) and its solid, you should be on line. If you aren’t it’s time to move onto your LAN Router (Such as Linksys, D-Link, Netgear..Just to name a few) at which point you should call the manufacturer that makes your LAN Router.
Just an F.Y.I. to would be Techs.
Thanks for reading!